The Portable Oxygen Specialists
The following is an article for HME Business Magazine regarding the oxygen market today. Having served this industry for over 20 years it is nice to be recognized. The complete article link is below.
We are driving new revenue streams by reaching out to retail customers, private payer sources and residential nursing. Our greatest growth in revenue streams has come on the heels of the competitive bidding award. Our company’s main focus has always been oxygen/respiratory patients, but we carry bent metal so the orders would not be siphoned off to a provider who could provide a one-stop atmosphere.
Once the bids were announced and we won oxygen, and nothing else, we dumped everything else. For us, just doing the oxygen has been a blessing. We are not raking in big bucks with Medicare. We quickly found out that a winning bid did not mean they would pay your claims as prescribed by the law, and if we waited for Medicare to pay, we would be waiting too long. Our respiratory model today is the same as it was 12 years ago, which is non-delivery.
We studied our products, created comparison tables and learned everything we could about the equipment we sell. We even purchased specialized testing equipment that allows us to test what the manufacturers say their equipment does versus our own research. At this point I can say we know more about most portable concentrators, portable filling systems, and conserving regulators than most of the manufacturer’s reps do. We will ask question about the way a piece of equipment works that the reps will have to get answered by their technical department. We really focus on educating the patient about portable oxygen solutions and then letting the patient educate us on their wants, needs and desires. Back to basics right? Listen to the customer? We ask detailed enough questions about the patient’s needs that we can tailor a solution for each patient.
I like to tell patients that finding the right portable solution is like finding the right pair of shoes. It is not one size fits all. With portable concentrators, for example, of 16 different units I can think of, a setting of 2 can have the patient receiving anywhere from 12 to 36 mL of oxygen. When we can assess the patient’s needs and understand our equipment functions, we can point the patient to the right unit or units that should meet their needs. Then we will try the patient on those machines and let them decide which is best based on their performance.
Oxygen patients have oxygen friends, and we have had patients come from different states just to see us and get the perfect solution for them. Patients have doctors, and as a result, we have been speaking at hospitals, pulmonary rehab groups, and nursing facilities about portable oxygen solutions. We were getting a lot of prescriptions for travel oxygen, where a patient will need the oxygen only during the flight.
Doctors write scripts for 2.0 LPM continuous, which does not work with most POCs that only do pulse. We use that as an opportunity to educate the doctors about POCs and how they operate, and in many cases will let the doctor keep a POC in the office for their altitude testing. That way, when we get a prescription for travel, patients have been correctly titrated on a POC and there is no guess work on what they need.
We do carry some bent metal now, but cash, and as close to retail as we can get. Many patients do not want to hassle with trying to get things covered with Medicare now. We compete with online companies that sell portable concentrators at drop-your-shorts pricing, and when a customer quotes me the price he or she got, I’ll tell them to go ahead. Ours is closer to retail because you get service, knowledge, selection and experience when you purchase from us. You won’t get any type of service from an online company. Most customer will purchase from us.
Revenues for private pay rental and sales of our POCs have helped bridge the gap from the insurance revenue drops since competitive bidding. Margins are still so tight in this industry now that it is hard to measure success in dollar terms like many years ago. We like to measure success in knowing we provided the best product for a person, which, in turn, will lead to a better quality of life. That is the kind of reward we appreciate the most.
Typically, we will receive one or two emergency requests for Portable Oxygen Concentrator rentals during the course of a week. Since the release of a major player’s POC our emergency requests for overnight rentals have skyrocketed. So much so that we need to make a little public service announcement about the newly released portable oxygen concentrators.
I am assured that the unit, Version 5 of from this manufacturer DOES NOW have FAA Approval. I have re-written this blog posting so as not to make the company feel so bad about their misstep. However, the general principle needs to be stated again. Many people who purchased the POC units were not told that they could not yet take them on airlines as you can with the established portable concentrators with FAA approval. In an effort by so many of these disreputable online oxygen sites to simply generate sales numbers, they will ‘forget’ to mention that a POC still cannot be used on-board and airline per FAA Regulations. I have heard nightmare stories of disgruntled customers stranded at the airport not able to board their flight. Worse yet is the lackluster ability and willingness of the company that sold the POC to rectify their problem.
Portable Oxygen sales online has degraded to the worst type of business, whereby unethical business practices dominate the market. Some of these online companies are so disreputable and disrespected that they have taken to creating multiple websites in an effort to mask the name of the underlying company. Buyer MUST beware. Oxygen machines, and portable oxygen concentrators specifically are high maintenance items.
So many times users are penny wise and pound fooling looking for the cheapest acquisition cost, only to realize that the service component required by portable oxygen concentrators and other oxygen concentrators skyrocket with these discount shops. Discount price means discount service. No loaners, no rental batteries, no 24 hour support. You get what you pay for with these cut rate cut service dealers.
What is so frustrating is the trip of a lifetime has now become the nightmare of a lifetime. Months and sometimes years of planning are thrown out the window because a cut rate internet site sold an oxygen dependent person the unit they wanted to sell, not the unit they should have sold.
Overnight Shipping to Florida of a portable oxygen concentrator to replace a non FAA approved portable oxygen concentrator the customer was sold is upwards of $350. Then their is our weekly rental rate, which is the cheapest in the industry, of $200 / week plus an extra battery and free return shipping. Still, an additional $500 and in some cases, depending on the length of the trip, $1000 or more to an already budgeted vacation can put additional strains on the vacation.
While we are empathetic to our customers who are getting burned by their purchase of a POC thinking they were good to fly on a plane, we have no empathy for the cut rate high pressure sales tactics of most online retailers.
Having been in the oxygen market for 20 years now, and specialized in portable oxygen concentrators for the last 12 years, we are no strangers to FAA regulations and timelines. For this reason we acquired a stock of portable oxygen concentrator units, FAA approved and ready to travel. You will be hard pressed to find any dealer with a remaining stock of portable oxygen concentrators save GoAssured. We saw the tempest coming and prepared.
If you were burned by an internet retailer scamming you into purchasing a non FAA approved portable oxygen concentrator, please contact the manufacturer directly and identify the company you purchased your unit from. Ask them to be removed from the authorized portable oxygen concentrator dealer lst.
Traveling with Portable Oxygen can be a very rewarding experience. For many people on long term oxygen therapy, the thought of traveling outside of the home is terrifying. That is because there is a large disconnect between the types of oxygen equipment available and the types of oxygen equipment that are used.
Many patients rely on their Homecare company to provide their oxygen and only know what is available based on what has been brought to the patient’s home. Portable Oxygen Concentrators are expensive and delicate pieces of medical equipment that the majority of Durable Medical Equipment companies cannot afford to place on patient’s, especially as long term rental units.
Portable Oxygen Concentrators typically cost five to eight times as much as a stationary oxygen concentrator, and are paid no differently by insurance companies than the stationary oxygen concentrator. Sure, a portable oxygen concentrator has it’s own billing code, E1392, but that code typically pays the provider an additional $20-$40 dollars monthly. Just to pay the oxygen provider back for their equipment costs can take almost 2 years in many cases. The additional expenses of labor, 24 hour support, clinical staff, warehousing, insurance, etc etc are not even factored in. And as reimbursement for oxygen services continue to be driven down artificially, patient choice will be removed. Average reimbursement a provider recieves for oxygen services as of July 2013 will be roughly 74% less than what is was in 1997. If you plan any traveling with portable oxygen, you cannot look to your provider to supply your portable oxygen concentrator free of charge any more.
Many portable oxygen users have already discovered traveling with portable oxygen is best handled outside of insurance. The number of portable oxygen concentrators sold each year continues to rise. As baby boomers approach retirement and look to their last 15 or 20 years, they do not want to fight insurance companies over the lifestyle they choose to live. Being in control of your own health care, spending money to upgrade items that are not covered by insurance or unavailable from your Durable Medical Equipment provider is certainly the waive of the future.
Traveling with portable oxygen allows oxygen dependent people to get out and have the lifestyle they choose. Our best advice for those of you who will be traveling with portable oxygen is always bring a back up. Those of you who have heard me speak at seminars or who I have sold a unit to directly know how much I emphasis the need for a back up portable oxygen concentrator. All portable oxygen concentrators will fail at some point, and what happens when you are traveling with portable oxygen and your POC fails?
If you own your own machine, and are traveling overseas, on a cruise, or in some remote area, you should buy a back up, or rent a spare portable oxygen concentrator for your trip. If you own a SeQual Eclipse 3 and are traveling far, rent another SeQual Eclipse 3. Bringing the extra SeQual Eclipse 3 and the AC and DC charger will give you great piece of mind.
I can tell you I have heard horror stories from oxygen users who have had trouble traveling with portable oxygen. How would you like your once and a lifetime cruise through the Panama Canal to be cut short due to a portable oxygen concentrator malfunction?
In short, take care of your portable oxygen concentrator needs yourself, be independent and in control. And, whenever traveling with portable oxygen for an extended period, outside the range of a medical provider or outside help, always bring a spare portable oxygen concentrator.
Seven additional Portable Oxygen Concentrators have now made it to the list of FAA Approved Portable Oxygen Concentrators. The FAA Federal Aviation Administration deems the use of any Portable Oxygen Concentrator safe for use aboard aircraft even without the FAA Approved sticker. Since an FAA Approved Portable Oxygen Concentrator is neither compressed gas or liquid oxygen, the DOT (Department of Transportation) does not deem these products a safety hazard.
The newly FAA Approved Portable Oxygen Concentrators include two offerings from AirSep, the AirSep Focus and the Airsep Freestyle 5. This is great news for AirSep corporation, which was recently acquired by Chart SeQual. The AirSep Freestyle 5 is AirSep’s newest portable oxygen concentrator, and as of this date is not even released to the public.
Inogen also has their new product, the Inogen One G3 on the updated FAA Approved Portable Oxygen Concentrator list. The Inogen One G3 promises lighter weight and easier traveling for portable oxygen users.
Inova Labs follows their incredibly successful LifeChoice Portable Oxygen Concentrator with a unit providing more oxygen, thus accessing a larger portion of portable oxygen users. The Inova Labs LifeChoice Activox in newly minted among the FAA Approved Portable Oxygen Concentrators.
The Respironics SimplyGo, which made it’s debut in the beginning of 2011 would be classified receiving long awaited recognition. If you have a Respironics SimplyGo and need a FAA sticker now that the unit is among the FAA Approved Portable Oxygen Concentrators, please contact us.
Precision Medical, long a pioneer of Oxygen Conserving Devices, has created a terrific product out of their US based plant. Sharing the same name as the compressed gas brother, the Precision Medical EasyPulse is now on the FAA Approved Portable Oxygen Concentrator list.
Last but certainly not least among the newly ordained FAA Approved Portable Oxygen Concentrators is the offering from Chart SeQual, the SAROS. With Chart SeQual effectively receiving three check marks today, Chart SeQual shareholders must be smiling a wee bit.
FAA Approved Portable Oxygen Concentrators are ever expanding. As the list of Portable Oxygen Concentrators continues to grow, the biggest winner is the oxygen user and the people who love them. Now, more than ever, oxygen therapy patients have choices that allow freedom and mobility. No longer does an oxygen patient’s lifestyle need to be governed by large stationary oxygen concentrators or limited by liquid oxygen refills.
Find the right FAA Approved Portable Oxygen Concentrator for you at GoAssured and take advantage of the Assured Medical POC Program. With Assured Medical’s POC Program you get access to not just one, but to twenty one FAA Approved Portable Oxygen Concentrators!
The total number of FAA Approved Portable Oxygen Concentrators is now 21
GoAssured POC Program, why buy from GoAssured. GoAssured has a value added long term approach to portable oxygen concentrators. At GoAssured we want you to get the right portable oxygen concentrator for you the first time.
Our GoAssured POC Program, (GoAssured Portable Oxygen Concentrator Program) is designed to make happy customers.
No other company even comes close to what GoAssured Offers, our upgrade and replacement program is the best in the industry, bar none.
If you are looking for the best deal, we offer a the most competitive price matching program and still give you more bang for your buck.
Buying a portable oxygen concentrator is only the first step, and the first expense of POC ownership. There are many ways to reduce your POC costs, don’t be fooled by rock bottom prices.
With our GoAssured POC Program you get a lifetime of more value for less dollars. The true cost of ownership goes up substantially if you are not careful.
True Free Loaner Portable Oxygen Concentrators, Free Shipping for your loaners, available 24 hour support and Free Preventative Maintenance are just some of the reasons to buy from GoAssured.
For full details see the chart below.
How would you like to purchase a 100 Percent Satisfaction Guaranteed Portable Oxygen Concentrator?
All Portable Oxygen Concentrators are not alike, and neither are the stores that sell them.
Only GoAssured offers a 100 Percent Satisfaction Guaranteed Portable Oxygen Concentrator.
Read on to see how the buying any Portable Oxygen Concentrator from GoAssured is the best decision in the industry.
How does a 30 day trial to make sure the Portable Oxygen Concentrator is the best suited for you. What if something happens to you, you spend all this money and the worst happens? GoAssured has a hassle free buy back program.
When your machine needs scheduled service, don’t worry, its covered. And so is the shipping, we cover that too. How about a loaner while your machine is being serviced? You bought from GoAssured? Your are covered.
GoAssured honors manufacturer’s warranties, because we are an authorized retailer.
If you bought the POC Program you also get 24 hour support if you need it.
On vacation and your Portable Concentrator died? Your covered with GoAssured’s rescue program, the same program the Veteran’s Administration uses nationwide.
With GoAssured’s POC Program you get discounted travel batteries. Don’t buy expensive batteries to make your trip more expensive. With the GoAssured POC Program, you get discounted rentals that save you hundreds of dollars.
For all the details read on, compare, and buy. For complete POC Program description, check the main website.
Cruise Line Portable Oxygen Concentrator travel can be a joy. Why be stuck inside on oxygen when you can travel with a Cruise Line Portable Oxygen Concentrator? If you have a Portable Oxygen Concentrator you can use on your Cruise, super, take a look at new policy changes for 2012-2013. This list was updated from our 2011 data.
As many of you portable oxygen users know, keeping up with changing policies for Airline Travel on Oxygen and Cruise Ship Travel on Oxygen can be a chose. As previously stated, each Cruise Line set a standard for the Portable Oxygen Concentrators they allow on board. We appreciate all the feedback from you Oxygen Travelers and have as you requested updated our Cruise Line Portable Oxygen Travel Policies, links, and added a few new Portable Oxygen Concentrators to the list of allowable Portable Oxygen Concentrators.
As with any travel, do yourself a favor and always let the party you will be traveling with, be it Airline, Cruise Ship, or Train, know that you are coming. If you cannot get answers to the question you have ask for the Special Needs Department.
Some cruise lines may want to know all relevent medical information should there be an emergency, and require you to complete a MEDIF, or Medical Information Form or to be filled out and presented to the cruise line 72 hours prior to departure.
You will need to speak with the Special Needs Departement to find out specifically the requirements for traveling on a cruise ship with a Portable Oxygen Concentrator.
Be sure to match a Portable Oxygen Concentrator Rental to your specific needs. If you need 24 hour oxygen, make sure the concentrator you are bringing is for nocturnal use.
Click on the Cruise Line Name in the table to get to their special needs department.
If you are looking for a Rental Portable Oxygen Concentrator, be sure to grab a deal!
Put these 2 continuous capable portable oxygen concentrators side by side and compare features, functions, dimensions and much more.
When looking to compare any portable oxygen concentrator, or specifically to Compare the SeQual Eclipse 3 vs Devilbiss iGo, always have your own specific questions in mind as far as how this portable oxygen concentrator will work best for you.
For tips on how to buy a portable oxygen concentrator, click here. Compare SeQual Eclipse 3 vs Devilbiss iGo.
Any patient who portable oxygen therapy has been using portable oxygen therapy for the last few years is very familiar with some of the more well known portable oxygen concentrators on the market. As a fan of new portable oxygen concentrators I enjoy very much when I get a sneak peak at the new offerings from the concentrator manufactures. Especially when the manufacturers are leaders in the field like Airsep, Philips Respironics, and Chart SeQual.
The most recent edition to thenew portable oxygen concentrators market has been the Philips Respironics SimplyGo. The SimplyGo will be replacing the wildly popular Philips Respironics Evergo portable concentrator. We took delivery of our first unit about a month ago and have gone through a battery of tests. The SimplyGo is a bit of a game changer as new portable oxygen concentrators go. You see the SimplyGo offers 2 LPM continuous oxygen and pulse settings to 6 at a weight of 11 pounds. You heard me, new portable oxygen concentrators capable of use with CPAP and BiPap devices nocturnally.
AirSep has long had world class new portable oxygen concentrators in the Freestyle even though the AirSep FreeStyle is a few years old. What has always made AirSep such a great company to deal with is the outstanding stateside service, everything is done in New York. With AirSep you get great battery life, excellent technical support, and a great compact portable oxygen concentrator. What improvements could Airsep make to new portable oxygen concentrators? Well how about a FreeStyle 5? Rumor has it the new portable oxygen concentrators from AirSep will be an improvement on greatness. Look for the new portable oxygen concentrators to weigh in just a little more than the current Freestyle with improved output, and settings of 1 – 5.
Chart SeQual is about due for new Portable Oxygen Concentrators as well. While the SeQual Eclipse 3 will continue to be improved upon, the rumor on the street is there are new Portable Oxygen Concentrators, which may be called the SeQual Equinox Portable Oxygen Concentrator, may be ready later this year. These new Portable Oxygen Concentrators will have all the same capabilities of the SeQual Eclipse 3, but the SeQual Equinox new portable oxygen concentrators will have a smaller profile and less weight.
As technology continues to improve with the new Portable Oxygen Concentrators as end users of oxygen we can’t be anything but happy. Whether the new Portable Oxygen Concentrators from Phillips Respironics, the SimplyGo will satisfy your oxygen therapy and travel needs, or the new Portable Oxygen Concentrators from Airsep, the FreeStyle 5 allows you the freedom to live a fuller life, we could not be more excited about these new offerings.
New Portable Oxygen Concentrators are always a great thing! SeQual Equinox, if that is your name, we are waiting for you!! Welcome New Portable Oxygen Concentrators!!
In: SeQual Eclpse10 Feb 2012
SeQual Eclipse 3 Portable Oxygen Concentrators have many built in advantages that are secret to many SeQual Eclipse 3 owners.
Much like the protective cover and keeping this SeQual Eclipse 3 protected from the environment, if you only look inside a SeQual Eclipse 3 you will find features other portable oxygen concentrators only dream of.
One hidden gem of the SeQual Eclipse 3 portable oxygen concentrator is the Pulse sensitivity setting.
The Pulse Settings on the SeQual Eclipse 3 has a range from 1.0 to 6.0 and three additional doses or setting equivalent to 128mL, 160mL, and 192mL
Typically the criteria to trigger a pulse of oxygen is a drop in cannula pressure below the trigger point, typically 0.15-0.45 cm of H20 of negative pressure. Meaning a breath through the cannula that was at least 0.15-0.45 cm of H20. Additionally, the E3 has another criteria for the pulse to be triggered, and that is at least 1.25 seconds have passed since the last pulse began. Assuming the 2 Trigger Criteria for a pulse have been met, the SeQual Eclipse 3 will deliver the dose of oxygen.
The SeQual Eclipse 3 is always monitoring for breath detection, even when the unit is running in continuous mode. While in Pulse Mode, if the SeQual Eclipse 3 detects no breath after 15 seconds, the SeQual Eclipse 3 switches to delivering continuous flow oxygen at the last setting. After another 15 seconds have passed the SeQual Eclipse 3 will again monitor the patient for a breath. If a breath was detected, the SeQual Eclipse 3 will switch back to Pulse Dose mode. The SeQual Eclipse 3 will continue the operation until a breath is detected. This is a software improvement over first generation Eclipses that would change to continuous flow, but never change back.
The SeQual Eclipse 3 has the ability to change the sensitivity of the Pulse Trigger Criteria. Only the LifeChoice Portable Oxygen Concentrator has a similar ability in the Sleep / Activity Mode settings. The SeQual Eclipse 3 can have the Trigger Sensitivity adjusted to the individual patient.
With a SeQual Eclipse 3 the patient can adjust the Pulse Trigger Sensitivity to best suit his respiratory efforts. By default the PS or Pulse Sensitivity setting on the SeQual Eclipse 3 is 2.
The Choices for SeQual Eclipse 3 Pulse Sensitivity settings are 1, 2, and 3. Setting 1 being the MOST SENSITIVE and setting 3 being the LEAST SENSITIVE.
By depressing the No Smoking button on the control panel of the SeQual Eclipse 3, you access a secret operations area, the Provider Mode Area where you will find the PS, or Pulse Sensitivity settings.
Access the SeQual Eclipse 3 secret button by depressing the Cigarette with the circle and line through it.
Additionally, when depressing the secret button or Provider Mode button for the SeQual Eclipse 3, you will have access to other useful information. While most of this information is very useful to the Provider servicing your SeQual Eclipse 3, it does not hurt to know how many hours are on the unit.
In another post, we will go over the other functions included in the secret area of your SeQual Eclipse 3, they include:
If you have any questions about oxygen concentrators, liquid oxygen, portable oxygen, you have come to the right place. Whether you are lookiing to buy a POC, rent a POC for a trip, or understand how what that alarm means, you have come to the right place. Since 1992 we have immerseed in all things Oxygen Therapy, here you will find not only a users perspective, you will find the technicians perspective! Welcome!!